Submit a one-page concept idea for field experience paper. If there was one, small area of service delivery that you would change, what would it be. Pick an aspect of service that is within your sphere of expertise and control (direct or indirect) and small enough that you could write a business plan over the next five weeks that could potentially be acted on. Paper should include an overview of your service delivery area, desired outcome, and resources needed.
- Michelli, Joseph A. Ph.D. The Zappos Experience. McGraw Hill, ISBN 978-0-07-174958-9
- Thompson, George J. Ph.D. Verbal Judo:The Gentle Art of Persuasion. William Morrow, ISBN 978-0-06-210770-1